Request data deletion

Delete current saved player data in the app

Open Settings → Delete player data and check the profile shown before confirming. For a connected player, this resets their local game progress and wallet and records the reset in their supported iCloud or Play Games saves. It includes scores, Daily history, streaks, coins, saved helper extras, and coin-unlocked palettes, accents, finishes, and clear effects. Gameplay and reminder settings reset; your age-group choice is retained.

Other players’ saves and wallets remain. Your gaming account, platform achievements, and permanent purchase ownership remain. Restoring purchases does not grant consumable packs again. Cloud sync stays disconnected until you explicitly reconnect. If the operation cannot finish, follow its retry instructions.

For a guest, deletion clears local guest data and a legacy guest cloud save if available. It does not delete a signed-in player’s save. Connect the relevant gaming profile to delete its supported saved data.

Platform cloud changes require the service and a connection. iCloud first accepts a change into its local cache and later delivers it to other devices; completion is not an immediate remote-device erasure confirmation. On iCloud, older per-device wallet copies may remain until replaced or removed; current builds ignore those older copies after receiving the deletion marker. The game retains markers needed to prevent old saves or transactions from recreating deleted progress or duplicate rewards.

This current v1 action does not delete Firebase identities or public scores from earlier builds. Current v1 has no Firebase integration or public leaderboard feature. Use the email request above for those earlier records, including any unfinished deletion reported by the app.

What happens after a request

We use the information you provide to locate records and verify that they belong to you. A nickname alone may not identify someone uniquely, so we may ask for reasonable additional information. We will explain what we removed and any information that must remain, where applicable. Sending an email does not instantly erase data.

You can request access, correction, or deletion of information we control or that providers process on our behalf. For information a platform independently controls, we can help identify its account and privacy tools. If you are a parent or guardian making a request for a child, tell us that in your message.

Earlier leaderboard and Firebase records

Earlier internal builds used Firebase to connect a gaming identity to shared rankings. Removing that integration from current v1 did not remove previously hosted records. Following verification, requests can cover:

• The Quilt Bee Firebase user record associated with the gaming identity.
• Shared leaderboard records, including names, country and platform information, Endless scores, monthly or older weekly totals, and Daily results stored for those totals.
• The associated personal leaderboard request counter and, where applicable, support or purchase-support information processed for us.

The earlier deletion system retains limited linkable security markers to prevent old clients and requests from restoring removed records: a keyed hash derived from the gaming identity, deletion version and state, and hashes of erased Firebase identifiers. These have no automatic expiry and do not include gaming names or scores. Unfinished cleanup can retain an identifier and request reference needed to finish it. Separate abuse-prevention counters have a two-day expiry setting with asynchronous cleanup. Provider logs, backups, and independently held records follow their own processes.

Tell us which builds and devices you use so we can distinguish retained records from older clients that may still connect to the earlier service. Old entries on Game Center or Play Games’ own leaderboards are controlled separately by Apple or Google. More details are in the privacy policy.

Purchases, backups, and other providers

Deleting Quilt Bee player data does not delete an Apple Account, Google Account, Game Center or Play Games profile, platform achievements, store billing records, or RevenueCat purchase records. Permanent products remain owned and can be restored. Stores and purchase providers may retain information for ownership, billing, fraud prevention, or legal purposes.

Deleting the app or clearing its storage is different from deleting supported cloud saves. Offloading an iOS app retains its data. Cloud copies, independent device backups, and recovery copies of damaged local saves can remain; damaged-save recovery copies are not automatically restored. Device permissions and provider advertising records are managed separately.

We may retain information needed to handle the request, prevent abuse, or meet applicable obligations. See the retention information. For help distinguishing these records, email ticerapps@gmail.com.